Your Questions Answered
How is professional rug cleaning different from carpet cleaning?
Area rugs are movable textiles with foundations, fringes, and dyes that require separate testing and controlled off-site care. Wall-to-wall carpet equipment is designed for installed carpet.
Do you pick up rugs in Palo Alto?
Yes, Zoom Rugs provides scheduled pickup and delivery for rugs in Palo Alto. Zoom Rugs operates from Mountain View and does not claim a separate Palo Alto storefront.
Do silk rugs need different cleaning than wool or Persian rugs?
Yes, silk and silk-like fibers need their own fiber identification, dye testing, and controlled handling. Ordinary wall-to-wall carpet equipment isn't built for silk and can damage its sheen and foundation.
What happens before Zoom Rugs cleans or repairs a rug?
Every rug goes through a fiber-level inspection to catch hidden damage and weak foundations before any work begins. This "molecular audit" also includes silk and dye-stability testing.
Call or text (408) 472-6086 to book a pickup in Palo Alto.