Frequently Asked Questions
How long does the restoration process take?
Most rugs are meticulously cleaned, dried, and inspected within 5–7 days. For intensive structural repair or reweaving, the timeline varies based on the complexity of the knots and fiber matching.
Can you remove pet odors and stains permanently?
Yes. Our specialized submersion wash uses fiber-level enzyme neutralizers that break down organic waste at the core, ensuring the odor is eliminated, not just masked.
Is Zoom Rugs insured?
Absolutely. We are one of the few fully insured rug restoration firms in the Bay Area. Your high-value textiles are protected from the moment our white-glove team picks them up until they are back in your home.
Do you clean machine-made rugs?
While we specialize in handmade Persian, Oriental, and Silk rugs, we provide professional care for all high-quality textiles, including designer machine-made pieces and high-pile shags.
A Legacy of Mastery Since 1989
Our 37-year family story began in the SF wholesale market. Today, we combine this technical lineage with the highest standards of estate conservation.