Question 1

Do you offer free pickup and delivery?

Accepted Answer

Yes, we provide complimentary white-glove pickup and delivery for premium rug cleaning and restoration services across the San Francisco Peninsula, including Atherton, Palo Alto, Los Altos, Menlo Park, and surrounding areas.

Question 2

How long does the rug cleaning process take?

Accepted Answer

A standard deep hand-wash and natural drying process takes approximately 10 to 14 days.

Question 3

How long does rug repair and restoration take?

Accepted Answer

Restoration timelines depend on the severity of damage. Minor fringe repairs may take an additional week, while complex reweaving or severe moth damage restoration can take 3 to 6 weeks. Exact timelines are provided after inspection.

Question 4

Do you use steam cleaners or carpet cleaning machines on area rugs?

Accepted Answer

No. Fine rugs undergo a cold-water submersion hand-wash process.

Question 5

Can you fix moth damage?

Accepted Answer

Yes. The rug is treated to neutralize larvae and eggs, then damaged foundation and pile can be rebuilt to match the original design.

Question 6

Do you clean silk rugs?

Accepted Answer

Yes. Pure silk and silk-blend rugs receive specialized, controlled washing appropriate to the fiber and dyes.

Question 7

Do I need to move my heavy furniture before you arrive?

Accepted Answer

No. The insured white-glove team can carefully shift furniture, safely roll the rug, and return the room when the rug is delivered.

Question 8

How do I get started?

Accepted Answer

Visit the Contact page to request a quote and upload photos of the rug and any damage.

Frequently Asked Questions

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